Please be aware that there are current delays in shipping to Europe, so European orders may take a little longer to arrive than normal. We will get them to you as quickly as we can!

FAQs

Do you accept returns?

We really hope that you are delighted with your purchase but if for any reason you would like to return it, we offer 14 day returns on all items. Please find our full returns policy via the 'Returns' button on the bottom of the homepage, or via: https://alinacandles.com/policies/refund-policy.

Is your packaging recyclable?

Yes! Our candles come packaged in cardboard boxes, filled with biodegradable packing peanuts - you simply put them in the sink and run the water until they dissolve! We do have to include a final layer of bubble wrap as our candles are fragile and we would hate for them to arrive broken, however this can be recycled along with carrier bags at collection points such as supermarkets.

My candle arrived broken - can I have a replacement?

We take great care in packaging your order for a successful delivery but unfortunately accidents can happen. Should any product arrive damaged or imperfect, please contact us as soon as possible, and in any case within 14 days of receipt, by email (info@alinacandles.com), and we will be happy to arrange for a replacement.  We will also require photos of the damaged items.

Can I use the bowl after the candle has burned?

Yes, we love to see our customers reusing their bowls once their candles have been burned! All our bowls are dishwasher and oven-proof. Our White and Anthracite bowls are suitable for food use, however our coloured bowls (Gold, Blue, Green) are not due to a small amount of lead being used in the glazing process.