Do you accept returns?
We really hope that you are delighted with your purchase but if for any reason you would like to return it, we offer 14 day returns on all items. Please find our full returns policy via the 'Returns' button on the bottom of the homepage, or via: https://alinacandles.com/policies/refund-policy.
Is your packaging recyclable?
Yes! Our candles come packaged in cardboard boxes, filled with biodegradable packing peanuts - you simply put them in the sink and run the water until they dissolve! We do have to include a final layer of bubble wrap as our candles are fragile and we would hate for them to arrive broken, however this can be recycled along with carrier bags at collection points such as supermarkets.
My candle arrived broken - can I have a replacement?
We take great care in packaging your order for a successful delivery but unfortunately accidents can happen. Should any product arrive damaged or imperfect, please contact us as soon as possible, and in any case within 14 days of receipt, by email (firstname.lastname@example.org), and we will be happy to arrange for a replacement. We will also require photos of the damaged items.
Can I use the bowl after the candle has burned?
Yes, we love to see our customers reusing their bowls once their candles have been burned! All our bowls are dishwasher and oven-proof. Our White and Anthracite bowls are suitable for food use, however our coloured bowls (Gold, Blue, Green) are not due to a small amount of lead being used in the glazing process.
What wax are your candles made from?
Our candles our made from a soy-mineral wax blend! This does include a small amount of paraffin as this is necessary to ensure the candle burns evenly all the way across (given they have such a large surface area).
Do you do an NHS discount?
Yes, we do an NHS discount of 15%! You just need to get in touch via Instagram DM or via email (email@example.com) with a photo of your NHS ID card, and we will set up a discount code for you.
What are the additional EU charges?
Everything is still quite unclear at the moment, post-Brexit. However, at the moment the charges seem to be based in three areas: Import Duty, VAT and additional courier charges.
1. Import Duty
In theory there should be no import duty on goods with value of less than €135, but in some cases between 2.5% and 5% of value has been charged.
In some cases customers are being asked to pay VAT rates relevant to the recipient country. We are working on getting this fixed, however in the meantime if asked to pay a VAT charge we are happy to reimburse this cost. Please send us an email copy of your invoice and we will organise to reimburse you.
3. Courier charges
Some courier companies are currently charging an additional fee to the customer for UK-EU deliveries, generally around €5. This will in time be reflected in our shipping charges but as of yet there is not a fixed rate for us to base this upon.
If you have any further questions, please do feel free to get in touch.